Refund and Return Policy

Refund and Return Policy

At Quartz Solution, we strive to deliver high-quality software solutions and services. However, we understand that in certain situations, clients may need to request a refund or a revision of services. Our refund and return policy outlines the terms under which such requests will be considered.

1. Software Services

For custom software development and consulting services, once the work has been completed or the project has progressed significantly, we do not offer refunds. Refunds may be considered in the following situations:

• If we fail to meet the agreed-upon service level as outlined in the contract.
• If the project is canceled before work begins and within the allowed cancellation window.

2. Services Purchase

If you purchase software services or licenses from Quartz Solution and are dissatisfied with the product, you may request a refund within 14 days from the purchase date, subject to the following conditions:

• The request for a refund must be submitted within 14 days of the purchase.

4. Requesting a Refund

To initiate a refund request, please contact us at info@quartzsolution.com with your order or service details. If applicable, we may require documentation or evidence to process the refund.

5. Refund Processing

Once your refund request is approved, the amount will be credited to the original payment method within 7-10 business days.

6. Modifications to Refund Policy

We reserve the right to update or modify our Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.